Order Tracking

ORDER STATUS

The My Account section of the website will display a list of all the orders you've placed and their current status. Orders take about five minutes to appear in our system after they've been placed on the website. If you have checked out as a guest, this information will not be available.

Once an order has been shipped it will show as ‘completed’, and you'll also get an email to let you know it's on its way. Please then allow the relevant delivery time.

UK ORDER TRACKING

Please note that if you used our guest checkout you will unfortunately be unable to track your parcel.

Standard Delivery Orders

Royal Mail standard delivery orders will not have a tracking number. Please allow 2-4 working days from despatch.

Standard delivery parcels don’t need a signature, but if they don’t fit through your letterbox and you are not home, then a card should be left to let you know delivery was attempted, together with details of where you can collect it from/how to rearrange delivery.

Express Delivery Orders

Royal Mail express delivery orders will have a tracking number once despatched. Orders should be delivered the next working day.

Track your order on the Royal Mail website.

Express delivery orders may need a signature. If no-one is available to sign for the parcel it'll be returned to your local Royal Mail delivery office, and a card left detailing where you can collect it from/how to rearrange delivery.

INTERNATIONAL ORDER TRACKING

Please note that if you used our guest checkout you will unfortunately be unable to track your parcel.

Standard Delivery Orders

Standard delivery orders will not have a tracking number and will be delivered by your local postal service. Please allow up to 30 working days.

Standard delivery parcels don’t need a signature, but if they don’t fit through your letterbox and you are not home, then a card should be left to let you know delivery was attempted, together with details of where you can collect it from/how to rearrange delivery.

Express Delivery Orders

Express delivery orders will have a tracking number and will be delivered by DHL Express.

Track your order on the DHL website.

Deliveries will need a signature, so if no-one is available to sign for the parcel it'll be returned to the local DHL depot, and a card left advising you what happens next.

US Tracked Delivery Orders

US tracked delivery orders are sent with Royal Mail within the UK and then passed to USPS within the US. The order can be tracked on both RM and USPS.

Track your order within UK on the Royal Mail website

Track your order within the US on the USPS website