Coronavirus information

Hello,

On this page you’ll find service updates and information about the safeguarding measures we’ve put in place in reaction to the Covid-19 pandemic. We’ll keep this page up-to-date and will also post changes on our social networks and email. Our usual channels are open – phone, chat and social. If we’ve not covered a question below, do let us know.

Our colleagues

In line with UK Government guidance, we’ve changed our warehouse shift patterns to reduce the number of people on-site at any one time. We have rigorous new cleaning protocols for all shared surfaces and equipment. All warehouse employees have PPE and are following the social distancing protocol.

Our Customer Care team now work from home, as do our head office colleagues.

Orders

We continue to trade online 24/7 and our Customer Care team can be reached through phone, chat and social media on a temporarily reduced schedule: 9am – 5pm (BST) Monday to Sunday.

Our US Standard tracked delivery. US Express delivery is temporarily unavailable. US Standard Tracked may take a day or two longer to reach you but full tracking and contactless delivery are available so please refer to your tracking links for updates once your order has shipped.

Returns & Exchanges

We have extended our Free returns period to 90 days. If you wish to exchange an item, your returned item will be refunded as normal and you will need to place a new order. Please message our Customer Care team with your original order number and they’ll be able to provide an offer code to match that order.

Please only return your items if it is safe to do so