Order Tracking

ORDER STATUS

The My Account section of the website will display a list of all the orders you've placed and their current status. Orders take about five minutes to appear in our system after they've been placed on the website. If you have checked out as a guest, this information will not be available.

Once an order has been shipped it will show as ‘completed’, and you'll also get an email to let you know it's on its way.  Please then allow the relevant shipping time. If we sent your shipping confirmation email before 11.30am (EST) Mon-Fri, then the goods will leave our warehouse the same day. If the email was sent after this time (or at any time on a UK public holiday), your goods will be collected by the carrier on our next business day.

In the unlikely event that, after allowing the appropriate shipping time there's still no sign of your parcel, please let us know and we'll begin an investigation for you with the carrier.

Any non-receipt issues need to be reported to us within 45 days of the date of shipping. Carriers only allow investigation within certain time frames, so unfortunately after this time we'd be unable to assist.

If we ship out a replacement parcel in the event of a parcel not arriving in the stipulated time we will need one of the parcels to be returned to us or the items can be kept and we can charge your card. If you return the parcel to us using your local delivery service, we will refund the cost of the postage. However, should you request a collection service we can arrange this but you will be charged for this service.

US ORDER TRACKING

Please note that if you used our guest checkout you will unfortunately be unable to track your parcel.

Standard Shipping Orders

Your order will be delivered by your local mail service. It won't have a tracking number. Please allow 6-10 business days from despatch.

If the package can’t fit through your letterbox then a card should be left to let you know delivery was attempted, together with details of where you can collect it / how to rearrange delivery.

Express Shipping Orders

If you've selected express shipping at checkout (or your order's been upgraded by us), then once it's on its way it will have a tracking reference.

Track your order on the DHL website.

Once the tracking shows the parcel as shipped, it will usually also show who signed for it.

Express orders need a delivery signature, so unless a neighbour or colleague can sign for the parcel it will be returned to the local DHL depot, and a card left telling you what to do next.

INTERNATIONAL ORDER TRACKING

Please note that if you used our guest checkout you will unfortunately be unable to track your parcel.

Standard Shipping Orders

Standard shipping orders will not have a tracking number and will be shipped by your local postal service. Please allow up to 30 working days.

Standard shipping parcels don’t need a signature, but if they don’t fit through your letterbox and you are not home, then a card should be left to let you know shipping was attempted, together with details of where you can collect it from/how to rearrange delivery.

Express Shipping Orders

Express shipping orders will have a tracking number and will be delivered by DHL Express.

Track your order on the DHL website.

Deliveries will need a signature, so if no-one is available to sign for the parcel it'll be returned to the local DHL depot, and a card left advising you what happens next.