Returns

Returns are taking a little longer than usual
We are doing everything we can to process returns as soon as possible. With our additional health & safety measures in place, this is taking a little longer than usual. Please allow up to 21 working days for your return processed. We will email you once your return has been processed. We've also extended our FREE returns period to 90 Days.

We've extended our FREE returns period in the US to 90 days. Simply return your item/s in its original condition (unworn & with labels attached) for a refund.

FREE US RETURNS (USPS)

  • Repack your item(s) along with the returns slip (you’ll find this in your parcel)
  • Click here to CREATE YOUR RETURN
  • You will need the order number printed on your returns slip and zip code for the address your order was delivered to
  • Tick the 'Would you like to return' box for the items you wish to return, selecting 'Refund' as your Return Type and providing a reason for the return (we currently do not offer exchanges)
  • Once complete provide an email address we can email your returns label to
FREE

US RETURNS VIA DHL, UPS or FedEx

  • Repack your item(s) along with the returns slip (you’ll find this in your parcel)
  • Return through your nominated/chosen carrier. Local postage rates will apply
  • Please clearly mark your return parcel as ‘Returned Goods’ and return to the following address:

    Figleaves
    Customer Operations (Returns)
    Unit B, Homefield Road
    Haverhill
    CB9 8QP
    UK

  • Obtain proof of postage from carrier
  • Once return reaches VA, it will be forwarded to the UK, allow 10 days to arrive in UK warehouse for processing
  • Please allow approximately 7 working days for your refund to be processed
Local Postage Rate

International Returns

  • Repack your item(s) along with the returns slip (you’ll find this in your parcel)
  • Return through your nominated/chosen carrier. Local postage rates will apply
  • Please clearly mark your return parcel as ‘Returned Goods’ and return to the following address:


    Returns Address
    Figleaves
    Customer Operations (Returns)
    Unit B, Homefield Road
    Haverhill
    CB9 8QP
    UK

  • Obtain proof of postage from carrier
  • Once return reaches VA, it will be forwarded to the UK, allow 10 days to arrive in UK warehouse for processing
  • Please allow approximately 7 working days for your refund to be processed
Local Postage Rate


Returns faq's

What items cannot be returned?

Most items can be returned, with the following refund exceptions:

  • Gift cards are non-returnable & cannot be refunded.
  • Hygiene reasons - if this applies it will be clearly stated on the product page, before you purchase, that the item is non-returnable.
  • Gift boxes won't be refunded if the items are returned. If you chose a gift box with your original order you may want to keep this.
  • Delivery charges won't be refunded unless the goods are faulty.
  • Hosiery cannot be returned once opened

We may not be able to give you a full refund if the value of an item is diminished by something you've done for example:

  • Worn
  • Marks/make up/fake tan
  • Glitter
  • Lotions
  • Items not tried on over own underwear

Your statutory rights are unaffected.

How do I return a faulty item?

If anything you order from us fails prematurely due to defective workmanship or materials, we would be happy to offer you a refund. If you would to exchange the item or request for it to be repaired please contact us.

How do I return items received as a gift?

  • Items received as a gift can be returned. However, refunds can only be sent to the original payment card
  • Please be aware that the person who bought the items will automatically receive an email about returns
  • If you would like to exchange the gift for something else, please contact us

HOW TO RETURN

There's no need to let us know in advance that you're returning something. Simply follow the return options mentioned above.

If you are missing your returns slip, enclose a note with the return showing the following information:

  • order/shipment number (if known)
  • your name and address (or the person that ordered the goods, if not you)
  • contact phone or email
  • return reason for each item

It's best if you can re-use the packaging we shipped the goods in, but if that's not possible then please use any suitable packaging that will sufficiently protect the items in transit. Please make sure you cover up the original delivery address, so that the parcel doesn't mistakenly get delivered back to you.

We recommend that you get proof of postage of your return and keep this until you've received your refund.

We will send you an email to let you know once your return has arrived, and it will then be processed as per your instructions.

Once your return reaches our returns hub, it will get forwarded to us in the UK. It does take a bit longer this way, but saves you the cost of international postage. Please allow 2-3 weeks after your return has been delivered to our returns hub for it to get back to our UK warehouse for processing.

Please also allow for any adverse conditions which might affect goods coming back to the UK, such as extreme weather, disruption to postal services/airlines, or delays in return consignments clearing UK Customs. Although there's nothing we can do to control or influence the speed of customs clearance, we'll have a record of which orders are involved in each consignment, and will make allowances if a delay at customs causes your return to reach us outside the normal returns period.

RETURNING GOODS ON WHICH DUTY HAS BEEN PAID

Please clearly mark your return parcel as 'Returned Goods'. If this isn't done and Figleaves incur any incoming customs charges as a result, then unfortunately these charges will need to be passed on to you.

If you've paid import duty for items bought which you then return to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you'll need to show them proof of duty paid and proof of re-export (e.g. your certificate of return posting) when claiming your refund.

For any questions about duty payable or refundable, please contact your local customs authority direct.

PROCESSING RETURNS

We'll send emails to keep you updated on the status of your return. These will be automatically sent to the email address on the order when it was placed (even if you subsequently change the email on your account).

Once we've got your return we'll process it as quickly as possible, but please allow up to 7 working days from when we received it for this to be done.

If no return instructions are enclosed, we'll refund you for the returned items.

Please allow for anything which might affect your return getting back to us, e.g. extreme weather or disruption to postal services/airlines.

REFUNDS

Refunds will be credited back to the card used to pay for the order.

If your card has expired, you'll need to give us the new expiry date before a refund can be processed.

We'll send an email to let you know once your refund has been submitted. Please then allow up to a further 5 working days for your card issuer to process the credit to your account (unfortunately this delay is outside our control).

Please note delivery charges won't be refunded unless the goods were faulty.