Returns

Local Carrier (DHL, UPS, FedEx)

  • Return through your nominated/chosen carrier
  • Please clearly mark your return parcel as ‘Returned Goods’ and return to the following address:


    US Returns Address
    Figleaves
    c/o MIQ Logistics
    44600 Guilford Drive, Suite 170
    Ashburn
    VA 20147
    USA

  • Complete returns slip indicating refund or replacement
  • Obtain proof of postage from carrier
  • Once return reaches VA, it will be forwarded to the UK, allow 10 days to arrive in UK warehouse for processing
  • Please allow approximately 7 working days for refund/replacement to be processed
Local Postage Rate


PRINT RETURNS LABEL


Returns Policy

We hope you'll be satisfied with all our products but in the event you're not, you can return it to us for an exchange or refund within 60 days of purchase.

Please ensure:

  • The items have not been worn or washed
  • Labels still remain attached
  • Items are returned inside the returns period

Please allow enough postage time for your return to get back to us in VA. During peak times returns may take a bit longer to reach us, but if so the returns period on your order will be adjusted accordingly.


Returns faq's

What items cannot be returned?

Most items you buy can be returned for a refund or exchange if you change your mind, with the following refund exceptions:

  • Gift cards are non-returnable & cannot be refunded.
  • Hygiene reasons - if this applies it will be clearly stated on the product page, before you purchase, that the item is non-returnable.
  • Gift boxes won't be refunded if the items are returned. If you chose a gift box with your original order you may want to keep this.
  • Delivery charges won't be refunded unless the goods are faulty.
  • Hosiery cannot be returned once opened

We may not be able to give you a full refund if the value of an item is diminished by something you've done for example:

  • Worn
  • Marks/make up/fake tan
  • Glitter
  • Lotions
  • Items not tried on over own underwear

Your statutory rights are unaffected.

How do I return a faulty item?

If anything you order from us fails prematurely due to defective workmanship or materials, we would be happy to offer the following as appropriate in the circumstances.

  • A full or partial refund
  • Repair
  • Replacement

Please contact us to arrange return of a faulty item.

Please refer to our product care guides to maximise the life of your purchase.

How do I return items received as a gift?

  • Items received as a gift can be returned. However, refunds can only be sent to the original payment card
  • Please be aware that the person who bought the items will automatically receive an email about returns, refunds or replacements
  • If you’d like replacement items costing more than the returned items, please make sure you have the cardholder’s permission before requesting these from us
  • Alternatively, you can pay any difference with your own card – just add a note on the returns form that you’d like to do this. Do not write these details on the returns paperwork as this is not secure
  • Once we’ve confirmed receipt of your return, please contact us with your card details for the extra payment.

HOW TO RETURN

There's no need to let us know in advance that you're returning something. Just complete the form that came with your order and enclose it with your returned items. If you are missing this form, please enclose a note with the return showing the following information:

  • order/shipment number (if known)
  • your name and address (or the person that ordered the goods, if not you)
  • contact phone or email
  • return reason for each item
  • details of refund or replacement required for each item

It's best if you can re-use the packaging we shipped the goods in, but if that's not possible then please use any suitable packaging that will sufficiently protect the items in transit. Please make sure you cover up the original delivery address, so that the parcel doesn't mistakenly get delivered back to you.

We recommend that you get proof of postage of your return and keep this until you've received your refund or replacement.

We will send you an email to let you know once your return has arrived, and it will then be processed as per your instructions.

Once your return reaches VA, it will get forwarded to us in the UK. It does take a bit longer this way, but saves you the cost of international postage. Please allow 2-3 weeks after your return has been delivered in VA for it to get back to our UK warehouse for processing.

Please also allow for any adverse conditions which might affect goods coming back to the UK, such as extreme weather, disruption to postal services/airlines, or delays in return consignments clearing UK Customs. Although there's nothing we can do to control or influence the speed of customs clearance, we'll have a record of which orders are involved in each consignment, and will make allowances if a delay at customs causes your return to reach us outside the normal returns period.

RETURNING GOODS ON WHICH DUTY HAS BEEN PAID

Please clearly mark your return parcel as 'Returned Goods'. If this isn't done and Figleaves incur any incoming customs charges as a result, then unfortunately these charges will need to be passed on to you.

If you've paid import duty for items bought which you then return to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you'll need to show them proof of duty paid and proof of re-export (e.g. your certificate of return posting) when claiming your refund.

For any questions about duty payable or refundable, please contact your local customs authority direct.

PROCESSING RETURNS

We'll send emails to keep you updated on the status of your return. These will be automatically sent to the email address on the order when it was placed (even if you subsequently change the email on your account).

Once we've got your return we'll process it as quickly as possible, but please allow up to seven days from when we received it for this to be done.

If no return instructions are enclosed, we'll refund you for the returned items.

Please allow for anything which might affect your return getting back to us, e.g. extreme weather or disruption to postal services/airlines.

REFUNDS

Refunds will be credited back to the card used to pay for the order.

If your card has expired, you'll need to give us the new expiry date before a refund can be processed.

We'll send an email to let you know once your refund has been submitted. Please then allow up to a further five working days for your card issuer to process the credit to your account (unfortunately this delay is outside our control).

Please note delivery charges won't be refunded unless the goods were faulty.

EXCHANGES

Please allow up to seven days after we confirm receipt of your return for it to be processed. Unfortunately we can't guarantee that replacement items requested on your return form will still be available or still be on sale or promotion by the time the return is processed. Replacement items will be exchanged at the live price on the date that the exchange is processed. To avoid disappointment, if a replacement you want is in the Sale or low on stock, you might want to place a new order and return the unwanted item for a refund.

Replacement items will be automatically sent using free standard shipping. If you'd like them sent express (for countries where this option is available) please request this with your return. The difference between standard and express delivery costs will then be charged to your card.

If you ask for replacements of a higher value than what you've returned, the difference will be charged to the card used to pay for the original order unless you request otherwise.

On orders paid for with only a gift card, we can only process replacements of a higher value if there's enough balance left on the gift card. If there isn't then we'll refund you for the returned items instead. Once a refund has gone back to the gift card, you can then use the balance on a new order.