Terms and Conditions

Welcome to Figleaves. Figleaves.com is owned and operated by JD Williams & Company Ltd (“J D Williams”) (referred to in these terms as “Figleaves”, “us”, “our” and “we”). We provide access to the figleaves.com website (“Website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.

1. Your Account

When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and preventing unauthorised access to your account.

Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.

2. Privacy

Please review our Privacy Policy, which explains how we will use the personal information that we collect about you.

3. Copyright and Trademarks

All content included on this website, such as photographs, text, graphics, logos, button icons, images and software, is the property of JD Williams & Company Limited, its affiliates or its content suppliers and is protected by intellectual property laws in England and Internationally.

Figleaves and its exclusive brands, logos and imageries indicated on our website are trademarks or registered trademarks of Figleaves and may not be used in connection with any product or service that is not Figleaves', in any manner that is likely to cause confusion among customers, disparages or discredits Figleaves.

4. Our Contract

When you place an order to purchase a product from Figleaves, we will send you an email confirming receipt of your order and containing the details of your order including cost of delivery. You can find out more about delivery costs here.

Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods (the ‘Despatch Confirmation Email’). Any products on the same order which we have not confirmed in a Despatch Confirmation Email do not form part of that contract.

You can review the orders you have placed and their current status, including tracking numbers, at any time by clicking ‘Sign Up/My Account’ from the homepage at www.figleaves.com.You are seeking to enter into a contract with JD Williams, when you place an order.

5. Returns

Please see our Return and Cancellation policy which applies to products purchased from us.

6. Pricing and Availability

The availability information for products sold are included on each product information page. Please note that we cannot guarantee despatch dates and all despatch dates given are estimates. In the event that the product you ordered is unavailable we will let you know by email.

We describe every item on our website as accurately as we can. However, occasionally product descriptions or pricing errors occur. If after you have submitted your order we discover such an error or the item ordered becomes unavailable, we will do our best to inform you at the earliest opportunity. You may then choose whether to proceed with your order or cancel it. If we cannot contact you, we may treat your order as cancelled.

7. Promotional Codes

All promotion codes apply to full priced items only unless specified otherwise; and cannot be used in conjunction with any other offers; including multi-buy offers.

Promotions exclude sale, outlet, gift and e-gift cards and the following brands:

  • Seafolly
  • Panache Sports Bras
  • Free shipping applies to standard US shipping only.

    To redeem a promotion code online, enter code at checkout. Your discount will be applied at checkout if your basket meets the requirements.

    • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Figleaves.
    • Promotion codes cannot be used against orders for gift cards.
    • Promotion codes are only valid for a limited time while stocks last and may be withdrawn without notice at any time.
    • Only one promotion code can be used per order.
    • Promotion codes are not valid in conjunction with any other promotion or offer.
    • Offer is not valid on sale items or other discounted items. Please note, this also applies for our email sign up 10% off promotion code.

    In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items - if the offer is still valid at the time of making a return, you should place a new order using the original promotional code.
    In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery, gift wrap or gift card costs charged on the original order, will be returned to the customer.
    In the event of any return meaning that the order no longer qualifies for the promotion advertised, figleaves.com reserves the right to deduct the value of the offer from the refund.
    In promotions offering a free or discounted item when purchasing multiple items, the discount will be applied to the cheapest item.
    Promotion codes found in Figleaves catalogues may only apply to items advertised in the catalogue.
    Figleaves reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.
    Our general Terms and conditions of sale also apply.
    Figleaves reserves the right to change these Terms and Conditions at any time.

8. Customs

When ordering goods from Figleaves for delivery outside of the UK the recipient may be subject to import duties and taxes, which are payable once the package reaches the specified destination. Any additional charges must be borne by the recipient and Figleaves cannot advise on any customs taxes.

We would like our international customers to note that we are obliged to declare the full value of goods on all packages shipped outside the EU and all cross-border deliveries are subject to opening and inspection by customs authorities.

If delivery can't be completed due to unpaid import duties, when the parcel comes back to us a £20 fee may be deducted from your refund to cover the return charges and fees that we're billed by the carrier.

9. VAT

Prices on our site are the same for all customers worldwide. For UK customers this includes VAT at the current rate. For all other customers the price you see is the price you pay.

For customers in the Channel Isles* we will, on request, refund the VAT on any items from your order which you keep. Once you've received your order, let us know within 3 months which items you'll be keeping and we'll refund the applicable VAT amount back to your card within 30 days.

*Alderney, Guernsey, Herm, Jersey, Sark

10. Children

Figleaves does not sell products for purchase to persons under the age of 18.

11. Electronic Communications

When you visit Figleaves.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website.

For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

12. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable it will not affect the validity and enforceability of any remaining conditions.

13. Events beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any event which is beyond our reasonable control.

14. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales and subjected to exclusive jurisdiction of the English courts.

15. Our Details

This website is owned and operated by J D Williams & Company Limited trading as Figleaves

All goods and services featured on this website are offered subject to the terms and conditions set out in this website.

J D Williams & Company Limited is registered in England No. 178367. Registered Office: Griffin House, 40 Lever Street, Manchester, M60 6ES is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 311618) for activities limited to the sale and administration of consumer credit and general insurance products, a list can be found on the FCA Register https://register.fca.org.uk.

J D Williams & Company Limited is a member of the Finance & Leasing Association (FLA) and subscribes to its Lending Code, you can find us by searching our name on the FLA Members Directory. The FLA Lending Code can be found here or alternatively you can contact us directly and we can provide you with a copy of the Lending Code.

You can contact Figleaves directly by writing to: Figleaves.com, Unit B, Homefield Road, Haverhill, CB9 8QP

VAT Registration Number: 148 8796 03

16. Storing card details

If you agree to store your payment card it will make checkout faster the next time you shop with us. Any authorisations will only be related to the order you place – we won’t make any additional charges to your card.

If for any reason additional funds are required - for example, if you want to make an exchange for a more expensive item - a member of our customer care team will contact you to take payment.

You are able to remove your payment card details at any time via My Account.